Privacy policy

Statement on privacy and security promotes bookings of houses, apartments and accommodation online and considers the protection of Internet transactions and credit card information of our customers as the top priority.

We will continue to offer our customers the highest level of security available for online transactions and we hope this reassures you when you will make your reservations with us.

To ensure maximum safety in payment transactions Holiplanet decided not to collect and store data related to credit cards or bank accounts. All financial transactions carried out through the portal Holiplanet are processed by PAYPAL, a worldwide leading company in the management of online payments. All sensitive information exchanged between your computer and our Website is encrypted with SSL certificate. Our SSL certificate is provided by THAWTE. This ensures that your information is transmitted safely and securely from third parties. For more information on encryption of the Website please continue reading.


In respect of personal privacy has tried to limit the request and storage of personal data. Below we provide some details about how we use your information and how we protect your privacy. and its associated companies respect and protect the right to privacy in relation to your interactions with this Website. All information you provide to through this Website or otherwise will be treated in accordance with the terms of the Hong Kong Code regarding the protection of personal data "PERSONAL DATA ( PRIVACY) ORDINANCE and latest amendment “PERSONAL  DATA (Privacy) (Amendment) ORDINANCE 2012”.

ENCRYPTION OF THE WEBSITE uses a technology called SSL (Secure Sockets Layer). SSL is a set of rules followed by computers connected to the Internet. Encryption: The rules include encryption, which protects against tapping activities.

Data Integrity: data integrity ensures that communications are not altered during transmission.

Authentication: Authentication verifies that the party receiving the communication is really what it’s supposed to be.


There are two levels of encryption: 40-bit and 128-bit. With the 40-bit encryption, there are billions of possible keys to decode the encrypted information, and only one of them would work properly. Those who want to intercept the information have to find the right key: it’s a nearly impossible task to achieve. With 128-bit encryption, there are 300 billion trillion times more keys than the 40-bit encryption. Therefore, it is virtually impossible for an unauthorized user to find the right key, even if his computer is equipped with the best tools. If you are about to send information to a Website that does not use SSL, the browser will send you a notice. SSL protects your communications during transmission. Due to the authentication process involved, secure servers are slower than normal servers for the delivery of files. For this reason, SSL is used only for the transmission of sensitive information over the web. Holiplanet uses a 128-bit encryption system.


The information we need to carry out an on-line booking includes your name, nationality, gender, telephone number and e-mail address. If you wish, you can pay the amount of the booking using your credit card. The data of the credit card will not be sent to but only to PAYPAL.


When completed an online booking, has the obligation to send your data to the supplier of travel services with which you booked travel services so that the travel service provider knows who you are and when intend to use his services. We provide your name, nationality, gender, phone number, e-mail address, and of course the details of your reservation. The data of your credit card details are not disclosed by to the provider of travel services. The provider of travel services requires this information to accept a confirmed booking from you. All providers of travel services, on behalf of whom we make a booking or a reservation, have accepted the terms and conditions of and the privacy policy.


All sensitive information exchanged between your computer and our Website is encrypted with SSL. Our SSL certificate is provided by THAWTE. This ensures that your information is transmitted safely and securely by third parties. You should be aware that when you link to another Website from this Website, has no control over the content. As a result, cannot guarantee that the supervisor of that Website respects your privacy in the same way of


A "cookie" is a small file placed on your hard disk automatically for users who consult certain Web pages. Cookies can be used by Holiplanet or its partners to enable the analysis of flows on our Web pages, customize the services, contents and advertisements offered by Holiplanet, as well as for statistical purposes to assess the effectiveness of commercial actions. Cookies are commonly used by most major commercial web sites almost similar to that described for our site. Also on the occasion of a visit to the site, certain information about the user (e.g. data on your computer and connection, browser type and version, operating system and details on the platform, as well as the date and time of access to the site) is automatically collected. The user has the option to cancel and partially block cookies through his browser settings, but parts of the site may stop working efficiently and the display itself can be affected. For more information on cookies and how to change the settings on your browser please visit By using our website, the system automatically start sending cookies and you agree to receive them, unless you have modified your browser settings. The information collected through cookies on the use of the website and user preferences are collected and shared with one or more third-party companies for the monitoring of communication and statistics. In this regard, Holiplanet can also use other tools, such as pixel tags, or electronic images present in the coding of a web page. These tools are also called "clear GIFs" or "web beacons", and they act in a manner similar to cookies, to monitor the behavior of users within a website and to handle any promotional campaigns based on the real interest of the user.

To better understand the functioning of web beacons, please consult the website


Your e-mail address can be used to send you the confirmation of your bookings, to remind you the approaching of your trip, to invite you to provide a review on your latest stay, or occasionally, to inform you about new promotions and / or updates from The booking confirmation and e-mail reminders before the trip may contain advertising. We use your phone number only to contact you if you have required to be contacted by telephone in our "Customer Service" page, or if there is an urgent problem with the booking. Once you contact us with an inquiry, we use your contact information to respond to your request. We will not sell or rent your personal information to third parties for marketing purposes without your consent.

REVIEWS offers the possibility to publish reviews about the accommodation that have booked through our Website. If you provide a review, we may include your comments on our Website and on the Websites of selected partners.


All personal information held by can be viewed by the person concerned. Homeowners can view personal information by logging into their own account via the tab "Owners Panel" at the top of the page. From here it is possible to see the main information and correct or update them at any time and as needed. We also want to give users the opportunity to identify any inaccuracies concerning other personal information collected. Where possible, if we are notified inaccuracies concerning personal information, we will take appropriate corrective action.


To view, update or correct or delete the personal information held by, you should contact us writing to email address:

AMENDMENT TO DECLARATION ON PRIVACY AND SECURITY reserves the right in its sole discretion to amend this Privacy Statement and Security at any time. We suggest checking the privacy policy regularly for any changes. However, where such changes would modify the use we might make of all personal data, they will be subject to your prior consent.


Last updated in January 2014.

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