Review Policy

1. Who can write a review

• Anyone with a Holiplanet account who visited the place in person.
• One review per person and per place. After a new visit you can update your review instead of writing a second one.
• Write it yourself, about your own visit, within 30 days of the visit, and tell us the date you went.
• Owners, managers, staff, their families and anyone working for a competitor cannot review that business or its competitors.

2. What a review is

• From 1 to 5 stars and a comment of 5 to 20 words.
• Your honest opinion about what you experienced: the food, the welcome, the room, the visit, the value for money.
• In any language. Automatic translations are always marked as such.

3. Content rules

Reviews must be respectful and truthful. We do not publish, or we remove, reviews that contain:

Language and respect

• Vulgar or obscene language, insults, mockery or personal attacks on staff, owners or other guests.
• Threats, harassment, intimidation or incitement to violence.
• Hate or discrimination based on origin, nationality, ethnicity, religion, gender, sexual orientation, disability, age or any other personal characteristic.
• Sexual, violent or otherwise offensive content.

Truthfulness

• False or misleading information, or facts you did not see for yourself.
• Accusations presented as facts that you cannot support, such as claims of crimes, fraud, illness, poisoning or health and safety breaches. Describe what happened to you; do not draw conclusions you cannot prove.
• Reviews of places you did not visit, of a different place or address, or of something other than your visit (for example rumours, news, politics or the business's prices on other websites).
• Text copied from other reviews or websites, or written by someone else on your behalf.

Privacy and other people's rights

• Personal details of other people: full names, photos, phone numbers, email or home addresses, or health information. You may mention a staff member by first name to thank them.
• Content that infringes copyright, trademarks or other rights of third parties.

Promotion and conflicts of interest

• Links, email addresses, phone numbers, social media handles, prices of other offers or advertising of any kind.
• Reviews written by or for the business, its competitors, or anyone with a personal or financial interest in it.
• Reviews written in exchange for money, discounts, gifts, upgrades or any other advantage, or under pressure.
• Threats to leave a negative review in order to obtain refunds, discounts or other advantages.

4. Nothing in exchange

Reviews are never paid for. Nobody may offer you anything in exchange for a review or ask you to change or delete it. If someone does, please tell us. Sponsored listings and Holiplanet badges have no effect on reviews.

5. Proof of your visit

Holiplanet may ask you for proof of your visit, such as a receipt, an invoice or a booking confirmation. If we do not receive it within 14 days, or it does not match the place and date, the review is removed. Reviews of visits booked through Holiplanet show the label “Verified visit”.

6. Publication and checks

Your review goes online straight away after an automatic check for links, contact details and offensive words. Our team reads every new review within 48 hours and may contact you for clarification. We never edit your words: a review is either published as you wrote it or removed.

7. Removal of reviews

Holiplanet may hide or remove a review, at any time, when:

• it breaks the content rules above;
• proof of the visit was requested and not provided, or does not match;
• it was written by someone who cannot review that place, or it is one of several reviews from the same person;
• a competent authority or a court asks us to remove it;
• it is older than two years.

While we look into a serious report (for example an accusation or personal data), the review may be hidden temporarily. Except for content that is clearly unlawful, we hear both the author and the business before deciding. When we remove a review we tell the author why.

8. Misuse of the review system

If an account writes fake reviews, reviews in exchange for advantages, or repeatedly breaks these rules, we may remove all its reviews and suspend or close its ability to write reviews. Businesses that try to manipulate their reviews may lose the ability to reply and may have their listing reviewed.

9. Your rights as an author

• You can edit or delete your reviews at any time from your account.
• If we remove your review you receive the reason and can ask us to look at it again within 14 days by replying to our message. A different member of the team reviews the decision.
• Your review is your opinion and remains your responsibility; it does not represent the opinion of Holiplanet.

10. Rights of businesses

• Verified owners and managers can reply once to each review, in public, in up to 60 words, following the same content rules.
• They can report a review that breaks this policy, explaining why. They cannot edit, hide or pay to remove a review.
• Asking guests to write reviews is allowed only if every guest is asked, without selecting the happy ones and without offering anything in exchange.

11. How Holiplanet uses your review

You keep ownership of what you write. By publishing it you allow Holiplanet to show, translate and reproduce your review, with your public name, on holiplanet.com, in the Holiplanet app, in newsletters and in Holiplanet guides, including printed guides. If you delete the review we stop using it, except in printed guides already published.

12. Order and average

• Reviews are shown newest first; you can also sort them by highest or lowest rating.
• The average is a simple mean of the reviews published in the last two years, rounded to one decimal, and appears once a place has at least three reviews.
• Two years after publication a review leaves the page and the average. You can still find it in your account.

13. Your data

• We show your first name, the initial of your surname and your country (for example “Andrea A. · Italy”).
• Your email address and any proof you send stay private and are seen only by Holiplanet. Proof is deleted 90 days after our check.
• More in our Privacy Policy.

14. Changes to this policy

We may update this policy. The date below shows the latest version; changes do not apply retroactively to reviews already published.

15. Questions and reports

To report a review use the “Report” link next to it. For anything else write to us through the contact page.